Stellar customer service doesn’t just happen. Nor can it be delegated to anyone in the office. Stellar customer service is a whole team effort. It’s an attitude of service and gratitude for those who allow us to serve them. Stellar customer service is the effect of our whole attitude toward our patients, our fellow team […]
(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC When hiring new employees most dental professionals think their work is done. They might have a training protocol for new hires but if you’re really focused on creating a team of Ideal Employees you want to retain them long-term and see them […]
(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC In dentistry we speak a lot about targeting and attracting our “Ideal Patient”. What about attracting and hiring our “Ideal Employees”? In our previous post in this series, “Hiring and Retaining Ideal Employees”, we talked about “Attracting Your Ideal Employees”. Once you […]
(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC One of the most important assets in your company is having the right people on your team. The moment the patient comes in contact with your practice they come in contact with the auxiliaries who work with you – the person answering […]
– Employee Termination – Terminating an employee is not a favorite task of most doctors. Some doctors would rather keep a less than desirable employee than face the dread of letting them go. So, the doctor hangs on to an employee he would rather not keep. When this happens, the effectiveness of the team is […]
– 5 Strategies for more Creative, Enthusiastic and Productive Meetings – Debra Engelhardt-Nash – Making Meetings Work We have all attended meetings that were boring, mindless and profoundly ineffective. But meetings don’t have to be a waste of time. Rather, they can be productive if the leader practices these five strategies and gets down to […]
– 10 Patterns that Destroy Effective Meetings – Okay, so this isn’t a clinical article. It isn’t even about treatment presentation skills or chairside efficiency. But the information will have an impact on the daily activities in your office and your practice productivity. My years in-office consulting has given me the privilege to observe many […]
