15 Customer Service Skills
Stellar customer service doesn’t just happen. Nor can it be delegated to anyone in the office. Stellar customer service is a whole team effort. It’s an attitude of service and gratitude for those who allow [...]
Retaining Your Ideal Employees
(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC When hiring new employees most dental professionals think their work is done. They might have a training protocol for new hires [...]
Meeting, Interviewing, and Hiring Your Ideal Employees
(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC In dentistry we speak a lot about targeting and attracting our “Ideal Patient”. What about attracting and hiring our “Ideal Employees”? [...]
Attracting Ideal Employees
(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC One of the most important assets in your company is having the right people on your team. The moment the patient [...]
How to Increase Your Productivity with Customer Service
It’s a given that good customer service should be an important aspect of your business. The question is, what is the difference between good and excellent customer service? Excellence will make your practice successful. The [...]
Letting Go
– Employee Termination – Terminating an employee is not a favorite task of most doctors. Some doctors would rather keep a less than desirable employee than face the dread of [...]
Making Meetings Work
– 5 Strategies for more Creative, Enthusiastic and Productive Meetings – We have all attended meetings that were boring, mindless and profoundly ineffective. But meetings don’t have to [...]
When Bad Meetings Happen to Good People
– 10 Patterns that Destroy Effective Meetings – Okay, so this isn’t a clinical article. It isn’t even about treatment presentation skills or chairside efficiency. But the information will have an impact [...]
From the moment she enters the room there is a feeling that life as you know it is about to change. Debra Engelhardt-Nash is more than one of the most requested speakers in dentistry she is a human treasure that must be experienced.
The day we spent with Debra was so insightful. She customized the information she presented specifically to our office’s needs. She gave us so many practical ways to improve upon how we do things daily. In just a few weeks we have implemented many of the items on our action plan and are excited about the changes made. The day was so positive and motivating that it just flew by. The whole team left excited about the direction the office is heading. We highly recommend spending the day with Debra Engelhardt-Nash. You will find that it is time and money well spent.
Debra, You were hands down, one of the best Dental Speakers I have heard in a very long time. Thank you for keeping it REAL and sharing things in a tangible way for our team…. Thank you so very much for all of your knowledgeable insight and PASSION for life. I loved every minute.