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Newly Updated Program. Learn how to enrich patient relationships and increase retention, loyalty and acceptance with effective office protocols and team communication. Specific steps will be outlined to boost productivity. Topics include:

• Telephone Techniques
• Scheduling Protocols
• Patient Management
• Financial Arrangements
• Chairside Etiquette
• Practice Development
• Internal and External Marketing

The patient decision to choose your office for their care began before they picked up the phone to make an appointment. The responsibility of the team is to validate their decision.

80% of the reason patients choose an office and why they choose their dental treatment is based on establishing rapport and building a relationship. In this presentation we help doctors and teams create a practice image that sets them apart beginning with the initial contact through treatment planning and continued renewal of the relationship in recare.

Newly Updated Program. This new program is designed for doctors and dental team leaders. In it we discuss the Leadership Triangle and describe where they and their team fits. We also discuss how to utilize their resources more effectively. This program gives participants a clear vision of their practice and shows them how this vision guides the Team and inspires their patients.

Newly Updated Program. This new program is designed for doctors and dental team leaders. In it we discuss the Leadership Triangle and describe where they and their team fits. We also discuss how to utilize their resources more effectively. This program gives participants a clear vision of their practice and shows them how this vision guides the Team and inspires their patients.

The demands of today’s practice require office protocols and team behaviors that are not only efficient but also effective. This program will cover what it takes to be a highly productive practice and effective dental team. Learn practical steps to enrich the work environment, and the patient experience. Steps will include internal marketing strategies to attract and retain patients. Also included:

• Leadership In Action
• Practice Trends to watch
• Recare productivity – How to increase continue care impact
• Customer Service Skills – Creating the “Wow” factor in the office
• The Four Circles of Practice Development

It’s one thing to have the knowledge and expertise to provide ultimate dentistry for patients. It’s another thing to gain their acceptance. This program will devote its attention to increasing diagnosis and treatment acceptance skills. Topics include:

• The Patient Interview
• Treatment Presentation Skills
• Financial Arrangements – Creating a Win/Win Relationship
• The Role of Team – Clinical Care Coordinator
• Integrating Technology

This program will cover what it takes to be a highly productive practice and effective dental team. Learn practical, proven strategies to increase practice productivity and enrich the work and environment and the patient experience. Topics include:

• Practice Trends to Watch – What these numbers tell you and what to do.
• The First Impression.
• Financial discussions that get the practice paid
• Team Communication that makes a difference
• Recare productivity – How to increase the impact of Continuing Care.
• Treatment Presentation Skills – Assess your chairside effectiveness.
• Communication Skills – At all levels.

This presentation will emphasize the importance of TEAM involvement and illustrate how each person in the office can increase practice productivity and expand growth potential. Specific techniques to optimize new patient potential and consult conversation will be provided.

It’s one thing to have the desire, knowledge and expertise to provide comprehensive dentistry for patients. It’s another thing to put it all together and make it work in your practice. This course will teach you HOW.

This dynamic program will cover what it takes to be a highly productive practice and effective dental team. Learn practical, proven steps to:

• Increase Treatment Acceptance
• Improve Patient Compliance
• Insure Getting Paid for Your Work
• Inspire Patients to Return for Care and Refer their Friends

Strategies that will be discussed include:

• What practice trends to watch
• Recare Productivity – Increasing impact of Recall
• Customer Service Skills that create the “Wow” factor in your practice
• The New Patient – Identify Critical Elements of this Experience that creates a Win/Win for your
  practice and your patient
• The Four Circles of Practice Development – Where are you?

Presented by:
Dr. Ross W. Nash and Debra Engelhardt-Nash

Esthetic and cosmetic dental treatment has increased rapidly in the United States and abroad. Media attention has driven public demand to request these types of procedures from their general dentist. Dr. Nash will illustrate up to date techniques to integrate conservative esthetic and treatment in the general practice. He will discuss modern materials, procedures, and technology that can aid the dentist in-patient care of office productivity. Dr. Nash will review treatment diagnosis and restorative selection. Esthetic rehabilitation cases with an emphasis on conservation of natural tooth structure will be reviewed.

Introducing this type of dentistry into the practice and increasing patient acceptance requires a careful and caring Team approach. Ms. Engelhardt will describe twenty-six specific steps to boost Team effectiveness and practice management techniques to increase productivity. Together, Dr. Nash and Ms. Engelhardt will discuss increasing effectiveness in treatment consultations and fee presentations.

Newly Updated Program. Your telephone is one of the most important tools in your practice! Managing that tool is essential in creating the relationship with your new patient that will lead to an appointment, treatment acceptance and loyalty to your practice.

Join Debra in this fast-paced, unabashedly honest presentation on how to use your office phone to not only make appointments but to set the entire tone of your new patient’s experience and relationship with your office.

All organizations are driven by the same goals – how to serve their clients so they are satisfied. Learn proven principles and processes for helping your practice focus its vision and assemble its people that will deliver the promise of exceptional customer service. By putting the power of customer service to work in new ways – applying it first and foremost to employees and then to our clients your practice will reap amazing results!

It’s one thing to have the knowledge and expertise to provide ultimate dentistry for patients. It’s another thing to gain their acceptance. This program will devote its attention to increasing diagnosis and treatment acceptance skills. Topics include:

• The Patient Interview
• Treatment Presentation Skills
• Financial Arrangements – Creating a Win/Win Relationship
• The Role of Team – Clinical Care Coordinator
• Integrating Technology

Newly Updated Program. Let’s face it. Your team is VITAL. They way they treat patients is a defining moment in how your patient feels about the doctor, their treatment, and the way the practice operates. In spite of your exceptional clinical skills, your TEAM can unwittingly weaken the strengths of your practice. This program will teach you and your team how to be intentionally dynamic to help your practice grow and thrive.

Your team will learn how to become Patient Advocates while your clients are in their care. This course will help you increase your treatment acceptance, attract more patients and create a team that works together using everybody’s strengths.

Newly Updated Program. Are you seeing some of your patients all of the time, or all of your patients some of the time? Learn how to determine your Recall Return Rate and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care.

What gets measured and monitored matters! Learn what numbers really count in your practice. Develop practice strategies based on important information about your productivity. This program will help everyone on the team understand and appreciate the vital signs of your practice and how to direct their efforts accordingly. This is a fun “math” class with a happy ending!

Learn how to hire and implement the best team possible from ad placement to performance conferences and compensation reviews.  Establish performance measurement tools to guide team members to success in their daily activities. This program will cover how to enhance morning huddles and staff meeting effectiveness.