Debra’s Speaking Presentations
Regardless of whether you experience Debra in a dental study group, a national ADA convention or an international dental conference you will come away with a new vision for your team and your practice, a renewed purpose in serving your patients and with a plan of specific actions you can take to breathe new life into your practice Monday morning.
If you, your group or organization want to reignite the passion and possibilities in your practices – if you’d like to come away energized, engaged and empowered to make a difference in the lives of those you serve – call or email Debra now.
Click on the 
next to the program to learn more about it. Then click on the “Ask about this program” link to contact us about your specific needs and event.
- Telephone Techniques
- Scheduling Protocols
- Patient Management
- Financial Arrangements
- Chairside Etiquette
- Practice Development
- Internal and External Marketing
80% of the reason patients choose an office and why they choose their dental treatment is based on establishing rapport and building a relationship. In this presentation we help doctors and teams create a practice image that sets them apart beginning with the initial contact through treatment planning and continued renewal of the relationship in recare.
- Leadership In Action
- Practice Trends to watch
- Recare productivity – How to increase continue care impact
- Customer Service Skills – Creating the “Wow” factor in the office
- The Four Circles of Practice Development
- The Patient Interview
- Treatment Presentation Skills
- Financial Arrangements – Creating a Win/Win Relationship
- The Role of Team – Clinical Care Coordinator
- Integrating Technology
- Practice Trends to Watch – What these numbers tell you and what to do.
- The First Impression.
- Financial discussions that get the practice paid
- Team Communication that makes a difference
- Recare productivity – How to increase the impact of Continuing Care.
- Treatment Presentation Skills – Assess your chairside effectiveness.
- Communication Skills – At all levels.
This presentation will emphasize the importance of TEAM involvement and illustrate how each person in the office can increase practice productivity and expand growth potential. Specific techniques to optimize new patient potential and consult conversation will be provided.
It’s one thing to have the desire, knowledge and expertise to provide comprehensive dentistry for patients. It’s another thing to put it all together and make it work in your practice. This course will teach you HOW.
- Increase Treatment Acceptance
- Improve Patient Compliance
- Insure Getting Paid for Your Work
- Inspire Patients to Return for Care and Refer their Friends
Strategies that will be discussed include:
- What practice trends to watch
- Recare Productivity – Increasing impact of Recall
- Customer Service Skills that create the “Wow” factor in your practice
- The New Patient – Identify Critical Elements of this Experience that creates a Win/Win for your practice and your patient
- The Four Circles of Practice Development – Where are you?
Dr. Ross W. Nash and Debra Engelhardt-Nash
Esthetic and cosmetic dental treatment has increased rapidly in the United States and abroad. Media attention has driven public demand to request these types of procedures from their general dentist. Dr. Nash will illustrate up to date techniques to integrate conservative esthetic and treatment in the general practice. He will discuss modern materials, procedures, and technology that can aid the dentist in-patient care of office productivity. Dr. Nash will review treatment diagnosis and restorative selection. Esthetic rehabilitation cases with an emphasis on conservation of natural tooth structure will be reviewed.
Introducing this type of dentistry into the practice and increasing patient acceptance requires a careful and caring Team approach. Ms. Engelhardt will describe twenty-six specific steps to boost Team effectiveness and practice management techniques to increase productivity. Together, Dr. Nash and Ms. Engelhardt will discuss increasing effectiveness in treatment consultations and fee presentations.
Join Debra in this fast-paced, unabashedly honest presentation on how to use your office phone to not only make appointments but to set the entire tone of your new patient’s experience and relationship with your office.
All In – The Art of Customer Service – Perfecting the Art of Customer Service in the Dental Practice
- The Patient Interview
- Treatment Presentation Skills
- Financial Arrangements – Creating a Win/Win Relationship
- The Role of Team – Clinical Care Coordinator
- Integrating Technology
Your team will learn how to become Patient Advocates while your clients are in their care. This course will help you increase your treatment acceptance, attract more patients and create a team that works together using everybody’s strengths.
“Debra Engelhardt-Nash is an engaging speaker who laces humor with very poignant, relevant information for your dental practice. Debra will have you and your team laughing, crying and ribbing each other as you think about how your practice is run. She can relate because she runs a very successful dental practice with her husband, Dr Ross Nash. I have crisscrossed the continent and have sat in numerous meetings. I can say without hesitation that Debra is one of the premier speakers in the country. She has [spoken at] all the major dental conferences. Debra always packs a room and is very approachable to help afterwards talk to anyone who stays behind. “
“I just wanted to take a moment to thank you for all of the wonderful practice management tips you shared with me at the Star of the North Conference in St. Paul. I feel I learned so much and am so excited to apply what I learned to my practice. Debra, I’m sure you’ve heard it before but you are an excellent presenter. Not only is your content terrific, but your speaking skills and humor are delightful. It was my pleasure spending my Saturday with you. My only regret is that I missed your Friday presentation so I bought the CD. Thank you, sincerely, for touching my life – both professionally and personally – all for the better.”