Category: Debra

Retaining Your Ideal Employees

(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC When hiring new employees most dental professionals think their work is done. They might have a training protocol for new hires but if you’re really focused on creating a team of Ideal Employees you want to retain them long-term and see them […]

Written by on June 20, 2017

Meeting, Interviewing, and Hiring Your Ideal Employees

(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC In dentistry we speak a lot about targeting and attracting our “Ideal Patient”. What about attracting and hiring our “Ideal Employees”? In our previous post in this series, “Hiring and Retaining Ideal Employees”, we talked about “Attracting Your Ideal Employees”. Once you […]

Written by on June 20, 2017

Attracting Ideal Employees

(Part 1 – Hiring and Retaining Good Employees) By Debra Engelhardt-Nash Charlotte, NC One of the most important assets in your company is having the right people on your team. The moment the patient comes in contact with your practice they come in contact with the auxiliaries who work with you – the person answering […]

Written by on June 19, 2017

How to Increase Your Productivity with Customer Service

How to Increase Productivity with Customer Service It’s a given that good customer service should be an important aspect of your business. The question is, what is the difference between good and excellent customer service? Excellence will make your practice successful. The “human experience” has become very important for customers nowadays. Rather than concentrating on […]

Written by on October 28, 2016

Letting Go: Employee Termination

– Employee Termination – Terminating an employee is not a favorite task of most doctors. Some doctors would rather keep a less than desirable employee than face the dread of letting them go. So, the doctor hangs on to an employee he would rather not keep. When this happens, the effectiveness of the team is […]

Written by on July 3, 2015

Making Meetings Work

– 5 Strategies for more Creative, Enthusiastic and Productive Meetings – Debra Engelhardt-Nash – Making Meetings Work We have all attended meetings that were boring, mindless and profoundly ineffective. But meetings don’t have to be a waste of time. Rather, they can be productive if the leader practices these five strategies and gets down to […]

Written by on July 3, 2015

When Bad Meetings Happen to Good People

– 10 Patterns that Destroy Effective Meetings – Okay, so this isn’t a clinical article. It isn’t even about treatment presentation skills or chairside efficiency. But the information will have an impact on the daily activities in your office and your practice productivity. My years in-office consulting has given me the privilege to observe many […]

Written by on July 2, 2015